Ofcom enforces clearer broadband information
September 16, 2024
Consumers must be told in clear terms about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today [September 16th].
Full-fibre networks are currently being deployed at pace, meaning customers are increasingly able to choose from a range of different network technologies for their broadband service. However, the term ‘fibre’ has previously been applied inconsistently by the telecoms industry and often used to describe different types of networks, leading to confusion among customers.
Broadband providers are now required to be clear and unambiguous about whether the network they use is a new ‘full-fibre’ network – with fibre all the way to a customer’s home – or a ‘part-fibre’, ‘copper’, or ‘cable’ network. Providers will no longer be able to use the term ‘fibre’ on its own.
Ofcom rules that this information must be given to consumers before they agree to purchase a broadband service, regardless of whether they sign up in person, over the phone or online.
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