Sky Broadband launches 24/7 switching support service
October 1, 2024
Sky Broadband says it is now the UK’s only major provider with a dedicated 24/7 switching support service. So, when moving to Sky, customers can get through to a real person with any questions about switching their broadband, day or night.
Switching broadband providers is easier than ever under the industry’s new One Touch Switch process – customers can let Sky Broadband know they’d like to change to one of its packages and the switch will be completed for them. There’s no need to contact their current provider.
As the UK’s least complained about major provider according to Ofcom’s quarterly complaints report, Sky Broadband has launched the 24/7 switching support service to continue to put customers first. When switching to Sky Broadband we’ll support customers with:
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The Digital Hub: After switching to Sky Broadband customers will get access to the digital hub packed with everything they need to know when switching their broadband, from set up to billing. If customers can’t get the answers they need there, the 24/7 switching support service means they’ll always be able to get through to a real person.
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24/7 Service: Customers can speak to an agent via phone between 8am and 8pm, or use the online chat function from 8pm to 8am for round the clock support.
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Expert Engineers: Sky Broadband also has expert engineers on hand if needed to help customers switch and stay connected.
Sky Broadband has also announced that its Full Fibre 300 package is now at its lowest ever price – £29 per month (with a 24 month contract), until October 23rd, with savings of £11 per month and average download speeds of 300Mb/s.
Amber Pine, Managing Director of Connectivity, Sky Broadband said: “We know switching broadband providers is a big decision for our customers, so we’re making it easier than ever. As the UK’s only major provider with a 24/7 broadband switching support service, we can help with round the clock questions about your Sky Broadband or even change your Full Fibre installation date in the early hours of the morning.”