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France: Camunda partners with SFR

November 18, 2024

Camunda, a specialist in process orchestration, has partnered with SFR, a division of Altice France and second largest telecom provider in France, to further enhance its operational support system (OSS). Orchestrating processes within the SFR OSS will make it more seamless for the company to activate, configure, and provision mobile, internet, and other telecommunications services.

SFR said it selected Camunda for its capability to orchestrate any endpoint. Through Camunda’s BPMN support, IT and business functions within SFR can better collaborate on process design and improvement. Camunda’s flexible and highly resilient architecture supports the company’s workflows at scale. If something goes wrong on the network, the company is able to quickly detect issues and activate service provisioning.

With Camunda, the SFR team will be able to improve the interoperability of its business processes, by orchestrating the new OSS system alongside human tasks. With process orchestration, the SFR team will have better visibility into their process instances, improved scalability of workflow execution, and an improved user experience (UX). In addition, no data is stored within process flows, improving compliance with data privacy regulations like GDPR.

Bruno Roger, director of IT OSS, wholesale, and networks at SFR, said: “Our OSS is critical to how customers experience SFR services. By orchestrating our automated processes for service provisioning, our customers will be able to experience faster and more seamless mobile and internet services — improving overall customer satisfaction. Camunda will enable us to achieve faster time to market, as well as continuously monitor our OSS to address service issues quickly — a major improvement over our previous applications.”

Frederic Meier, senior vice president, sales, Camunda, added: “Telecommunications companies like SFR need to have visibility into what’s happening in their network to detect potential issues and enhance overall service quality for customers. By streamlining its OSS processes with Camunda, the SFR team is able to better monitor their network availability and performance, improving the customer experience for millions of people in France.”

Categories: Articles, Broadband, Telco

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