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Hitron partners with Aprecomm

February 4, 2025

Hitron Technologies Americas has announced a partnership with Aprecomm, a network and customer experience solutions player. The collaboration will see Aprecomm’s advanced AI-powered platform integrated into Hitron’s broadband Customer Premises Equipment (CPE). This integration enables broadband service providers (BSPs) to immediately leverage Aprecomm’s cloud-based applications, ensuring a seamless deployment with minimal setup time. Hitron also becomes Aprecomm’s exclusive partner for DOCSIS-based solutions throughout the Americas.

By embedding Aprecomm’s agent into its CPE lineup – including WiFi 7 routers, gateways and extenders – Hitron offers service providers a ready-to-use solution that improves operational efficiency and enhances subscriber satisfaction. This pre-integration empowers BSPs to access critical AI-driven tools for optimising customer experience and network performance right out of the box.

“We’re excited to partner with Aprecomm to bring immediate value to our customers,” said Greg Fisher, President & CTO of Hitron Technologies Americas. “This collaboration ensures that our devices are equipped to deliver fast, AI-optimised connectivity, helping operators reduce costs, resolve issues proactively, and provide superior customer experiences without additional integration efforts.”

This collaboration with Aprecomm complements Hitron’s existing integrations and partnerships, further enriching the software ecosystem that accompanies its broadband solutions. By offering a diverse suite of tools and applications, Hitron ensures broadband providers can access solutions tailored to their needs. The combined offering leverages industry standards such as the TR-369 User Services Platform (USP) developed by the Broadband Forum, ensuring compatibility with established tools and protocols for device management.

“We are delighted to see Hitron and Aprecomm collaborate to widen the availability of USP in its cloud-based device management offering,” said Craig Thomas, CEO of Broadband Forum. “USP continues to act as the key facilitator of seamless management and monitoring of connected devices in today’s smart home.”

“We’re excited to expand the global availability of our solution,” said Pramod Gummaraj, Founder and CEO of Aprecomm. “Broadband providers are looking to maximize AI’s opportunity to automate support and provide better online experiences through self-optimising Wi-Fi. Our combined solution capitalizes on the growing trend of service providers moving on from broadband speed and price to selling on guaranteed customer experience.”

On the back end, Aprecomm’s analytics and automated support tools provide BSPs with actionable insights into network performance, enabling them to address potential issues before they affect customers. Field-proven results from Aprecomm’s platform include a 62 per cent reduction in truck rolls, a 35 per cent improvement in first-call resolutions, and a 30% decrease in call resolution times – leading to a 20 per cent overall reduction in subscriber churn.

This integration is now available to broadband service providers across the Americas, serving both residential and business subscribers.

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