The broadband price rises this April triggered a mass exodus of broadband customers, with households ditching their providers in record numbers to escape the rising cost of living. Research from Uswitch reveals one in five broadband customers either moved to a new provider ahead of the price rises or intend to do so in the […]

Ofcom’s new rules for mid-contract price rises have backfired on a number of fronts according to research from UK broadband comparison site, Broadband Genie. 2026 is the first year many broadband customers will see their bills increase under the new ‘pounds and pence’ rules. But the new rules will fail millions of bill payers. Many […]

The US Supreme Court has ruled that Cox Communications cannot be held liable for piracy by its internet service subscribers of songs owned by Sony Music ending their billion-dollar-plus music copyright lawsuit. The 9-0 ‌ruling overturned a lower court’s decision to order a new trial to determine how much the ISP owed the record labels […]

The UK, Canada, South Korea, and the US all boasted the highest performing ISPs of 2025, according to the Netflix ISP Speed Index, a regular report on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming. Telus – Fiber Optic in Canada, LG U+ in South Korea, Virgin in the UK and […]

Research from Parks Associates and TechSee presented at Enterprise Connect shows that as broadband competition expands across fibre, 5G fixed wireless, and next-generation satellite services, providers in the US are increasingly winning or losing customers based on the quality of the in-home Wi-Fi experience. The firm’s white paper, Seeing the Unseen: Delivering Connectivity with Confidence, […]

Price rises for broadband and mobile customers are set to hit 18 million UK wallets from March 31st, according to new analysis by Uswitch. But by acting now, millions of consumers can beat these price rises by switching suppliers before the hikes take effect. The spring price increases are expected to add an average of […]

According to Ofcom research, average broadband prices available in the UK fell in real terms in 2025, especially for faster services. Across various different speeds, prices decreased by 6 per cent on average. In many cases, customers can switch to a faster, more reliable full-fibre broadband service and pay the same, or less, than they […]

Ofcom has published the Q3 2025 figures for complaints the media regulator has received about the UK’s major providers of mobile, broadband and pay-TV services. Covering quarter from July to September 2025, the figures show that complaints remained similar to the previous quarter – with complaints about broadband, landline, mobile and pay-TV all staying at […]

Virgin Media O2 (VMO2)’s Q4 2025 results show that the UK’s telco’s gigabit broadband network increased its coverage by 115,100 premises in the quarter, while related customers fell to total 5,687,600 (down by 16,700 in Q4 vs an increase of 60,800 in Q3). The company’s mobile base grew and 5G outdoor population coverage reached 87 […]

More than half of UK broadband customers are paying £30 (€34.42) or more per month for their service, according to research from Hyperoptic, with nearly one in five paying £40 or more. The findings come as Ofcom reports that 1.6 million people switched broadband or landline provider in the past year following the introduction of […]