UK broadband customers are being given better information about how fast their new service will be, before they sign a contract, according to a report from comms regulator Ofcom. Under Ofcom’s Broadband Speeds Code of Practice, providers must be upfront with customers about what speeds to expect during peak times, and give them a minimum […]
More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing […]
German fibre service provider Deutsche Glasfaser is collaborating with personalised smart services specialist Plume to introduce what is claimed to be the country’s first fully cloud-optimised WiFi 6E fibre router. The product solution combines Plume’s Consumer Experience Management Platform and HomePass Smart Home Services suite, which is already available to Deutsche Glasfaser’s subscribers, leverages the […]
Currently, tech giants do not contribute a fair share to the deployment of telecom networks, while generating network-related costs of tens of billion euros, notes telecoms trade body ETNO, who suggests this weakens Europe’s capacity to swiftly achieve connectivity targets. According to a report, Europe’s internet ecosystem: socio-economic benefits of a fairer balance between tech […]
Virgin Media O2 has seen its biggest gaming traffic spike on record, following the release of Call of Duty: Warzone Season 3 and Modern Warfare updates on April 27th. During the evening peak period between 8-10pm, traffic was up 11.9 per cent on average and up 23.8 per cent on the previous week, as gamers […]
Ofcom has published the latest league tables reflecting complaints it receives about the UK’s major home phone, broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between October and December last year.Complaints figures overall decreased slightly over this period and remain at all-time low levels. Nearly all providers […]
Five ISP services in Asia posted increases in the month of March on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best primetime Netflix streaming experience. VNPT in Vietnam jumped 0.2 Megabits per second (Mbps) to 3.4 Mbps. After dipping by 0.2 Mbps last month, Japan’s VECTANT increased by […]
The owners of TalkTalk, the UK broadband provider, have received tentative approaches about a potential £3 billion (€3.59bn) sale of the company amid a flurry of international telecoms industry consolidation. Vodafone has been plotting an offer for TalkTalk in recent weeks, according to Sky News, whilst Sky itself – owned by Comcast – is also […]
Sky has announced a new goal to tackle digital inequality and provide support to a quarter of a million digitally excluded people through a new £10 million (€11.9m) fund. The new programme – Sky Up – aims to support people to succeed in a digital age, ensuring that those who are most at risk of […]
The Fabian Society published a report about digital inequality titles Bridging the Divide. BT supported the research in the report, which includes an analysis of which groups of people are not online, or barely use the internet, and the reasons for this. This report comes at an important time; the pandemic has demonstrated the value […]