Sky Broadband has launched its value fibre broadband package, Superfast 35, with guaranteed speeds of 25 Mb/s – or a month’s moneys back. The service is aimed at smaller households with fewer connected devices, and Sky says it is ideal for streaming, browsing and music downloads. Available to the majority of the UK (96 per cent) […]

Full fibre broadband provider Community Fibre has doubled its network roll-out target in London and will now pass 2.2 million homes and businesses by the end of 2024. The network operator and ISP aims to serve more than half of the 3.6 million homes in the city. Community Fibre, which has already enabled 435,000 homes […]

Multiplay telco Orange has reached 6 million fibre customers in France, suggesting the milestone demonstrates the French population’s strong appetite for the Orange landline Internet network, which it claims is the most reliable and powerful network ever built. Every day, Orange teams connect close to 10,000 customers. It says the fibre rollout in France is […]

Research from Choose finds 87 per cent of broadband and mobile customers are unaware prices may increase by as much as 10 per cent by April 2022. With annual price rises linked to inflation set to come into force over the coming months, almost half of respondents (46 per cent) did not know prices would be […]

After falling dramatically in 2020 as a result of the pandemic, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis by experience management specialist Qualtrics XM Institute. As a sign of economic healing, some industries have even surpassed their pre-pandemic scores, including […]

UK-based Truespeed has secured a second tranche of funding from Aviva Investors, the global asset management business of Aviva. The £100 million (€88.6m) investment will help Truespeed accelerate the roll-out of its ultrafast, gigabit-capable full fibre network to more homes and businesses across urban, semi-rural and ultra-rural areas of South West England. It follows an […]

Findings from Leichtman Research Group indicate that 87 per cent of US households get an Internet service at home, compared to 83 per cent in 2016 and 69 per cent in 2006. Broadband accounts for 98 per cent of households with an Internet service at home, and 85 per cent of all households get a […]

Box Broadband, an Internet Service Provider that serves a combination of rural and non-rural areas, has launched its own TV offering through a partnership with Netgem TV. The new offering enables Box Broadband customers to access more than 200 free and premium channels including 80 extra channels to Freeview available at home or on the […]