People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by UK comms regulator Ofcom. The coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly and providers are already offering additional support to people […]
The Board of Directors at French telco Orange has responded strongly following the publication of an interview in which the Chairman of ARCEP, France’s telecoms regulatory authority, questioned Orange’s strategy in France, the company’s fibre deployment policy and its market position in terms of business telecommunications services. In a Statement, the Board of Directors said […]
BT has revealed its initial assessment of the financial impact of the ban on Huawei kit in the 5G network. BT currently estimates that full compliance with these revised proposals would require additional activity, both in removing and replacing Huawei equipment from BT’s existing mobile network, and in excluding Huawei from the 5G network that […]
Research from telecoms analyst firm Omnisperience and digital bill communications and analytics specialist Soft-ex has found that 84 per cent of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 24 months. Throughout the Covid-19 crisis, CSPs played a vital role in keeping both enterprises and households connected, […]
Virgin Media Ireland has appointed Paul Higgins as Vice-President of Commercial at Virgin Media. Higgins has been with Virgin Media for five years, most recently in the position of Consumer Director. Prior to joining Virgin Media, Paul held senior level commercial positions in the Telecommunications, Media, Technology and FMCG sectors in Ireland, the UK and […]
BT and Vodafone have told an MPs committee they want at least five years to remove Huawei from 4G and 5G nets, or there will be blackouts. The government is expected to announce new curbs on the use of the Chinese firm’s kit within the next two weeks. Huawei is urging them to take their […]
The Independent Networks Cooperative Association (INCA), has welcomed the Government’s plans to increase investment in workplace training and apprenticeships, as part of its plan to avoid a rise in youth unemployment and to address the growing skills shortage in the sector. However, the organisation warned that this may not be enough for the telecoms sector […]
CSG and Bell, Canada’s largest telco providing advanced wireless, Internet, TV and business services, have announced a seven-year extension to their long-standing partnership. CSG will continue to support residential customer service and billing for Bell’s Fibe and Alt TV services. “Bell is a leader in the rapidly evolving communications market,” said Darla Thompson, vice president, […]
UK multiplay operator Virgin Media has switched on gigabit home broadband in a further two cities as part of its plan to bring gigabit speeds to more than 15 million homes across its entire network by the end of 2021. Edinburgh and Liverpool are the latest cities to benefit from the service, and follow the […]
Spain’s fifth largest telco operator Euskaltel has reached an agreement with Movistar to share the dominant operator’s FTTH network in those areas where the company is not obliged by law to allow third parties to use its infrastructure. With this 5 year deal, Euskaltel will be able to strengthen its national expansion through Virgin Telco […]