With 21 per cent of UK adults now only accessing the Internet using a smartphone, according to Ofcom, a report into digital exclusion by Mobile UK, the industry body for the UK’s Mobile Network Operators (MNOs), is highlighting the growing importance of mobile connectivity and the need for better Government policy. The report, From Exclusion to Inclusion […]
Nokia has won a new three-year deal with Virgin Media O2 to supply Radio Access Network (RAN) equipment from its AirScale portfolio, continuing the long-standing partnership between the two companies. The deal will see the operator invest in 2G, 3G, 4G, and 5G networks, supporting Virgin Media O2’s continued efforts to deliver a network experience […]
As heavily anticipated, Vodafone Group and CK Hutchison Group Telecom Holdings (CKHGT) have entered into binding agreements in relation to a combination of their UK telecommunication businesses, respectively Vodafone UK and Three UK. Vodafone will own 51 per cent of the combined business (MergeCo) and CKHGT 49 per cent. From day one, the pair say […]
Mobile network benchmarking specialist GWS has revealed that Virgin Media O2 has the UK’S Best Combined Connectivity Experience, in a performance measure combining results from across both mobile operator and ISP partners in one score. The result follows six months of extensive data collection from GWS, where the company analysed over 143,000 speed and reliability […]
When it comes to connectivity, there is no contest: Fibre Internet beats non-fibre service hands down, according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2022-2023. The former outpaces the latter by 9 points — 75 to 66 — for customer satisfaction (on a scale of 0 to 100. “Across the entire customer experience, […]
New Zealand telco Spark is to provide a satellite-to-mobile service for Spark mobile customers, with a trial set to launch as early as the end of 2023. The service will be delivered in partnership with satellite provider Lynk Global and will allow a subset of Spark mobile customers to opt-in to a free trial. More […]
Over 800 million women will need to adopt mobile Internet in order to close the digital gender gap by 2030 across low- and middle-income countries (LMICs), according to the latest Mobile Gender Gap Report from trade body the GSMA , which evaluates mobile ownership and mobile Internet usage across low- and middle-income countries. The latest […]
The GSMA and ETNO, industry associations representing fixed and mobile network operators, have called for European policymakers to take bold action to secure EU connectivity leadership over the next decade. In a joint response to the European Commission consultation on ‘The future of the electronic communications sector and its infrastructure’ the associations state that Europe […]
Ofcom has published its seventh annual comparing customer service report, painting a mixed picture of how UK telecom providers performed in 2022. It reveals that people were more likely to be satisfied with their mobile provider (87 per cent) than their broadband (82 per cent) or landline company (77 per cent). And while average numbers […]
Spending on telecom services and pay-TV services in Europe, the Middle East, and Africa (EMEA) increased by 2.4 per cent year on year in 2022, reaching $449 billion (€413bn), according to the Worldwide Semiannual Telecom Services Tracker published by International Data Corporation (IDC). IDC forecasts EMEA spending on telecom and pay-TV services will increase by […]