Advanced Television

Customer experience

Research: Brits prefer phone calls for customer service

From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. Now, research from Gamma Communication suggests that voice calls should be a priority for businesses despite the increasing number of digital communication options. According to the research, well over a third of […]

December 1, 2023

Softprom signs partner agreement with Bugcrowd

Value-added IT distributor Softprom and Bugcrowd, the multi-solution crowdsourced cybersecurity platform provider, have signed a partner agreement covering Europe and much of central Asia. Softprom will market and distribute Bugcrowd’s industry-leading Security Knowledge Platform in the European Union, Switzerland, Armenia, Azerbaijan, Georgia, Kazakhstan, Kirghizia, Moldova, Ukraine, Uzbekistan, Tajikistan and Turkmenistan. The partner agreement is one […]

June 12, 2023

CSG launches Xponent Ignite

Customer experience, billing and payments solutions specialist CSG has launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that it says enables businesses quickly to deploy, engage and deliver quantifiable experiences aligned with their goals. “Companies are frustrated with spending millions of dollars on generic CX tools that don’t produce the outcomes […]

October 19, 2022By Colin Mann