Hyperoptic, the UK’s alternative full fibre broadband provider, has appointed Caroline Rider as its new Director of Residential Broadband. Rider brings with her over 14 years of experience in commercial development, revenue generation and growth, and strategy to Hyperoptic as it continues to grow its expanding customer base and revenue. Rider is set to ignite […]
Hyperoptic has hit a new customer milestone – the alternative broadband provider is now connecting more than 300,000 customers across the UK to gigabit-capable full fibre. The milestone follows Hyperoptic relaunching its brand with a renewed focus on customer experience. Hyperoptic says its ‘In your corner’ campaign presents an alternative to providers that offer poor […]
More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]
Broadband customers are set to add more than £1.4 billion (€1.61bn) to the coffers of the UK’s major broadband providers as a result of price rises coming in the new year, in the midst of the cost-of-living crisis, according to full fibre broadband provider Hyperoptic. With broadband providers increasing their prices by inflation plus up […]
Hyperoptic, the UK’s exclusively full fibre Internet Service Provider, will be investing £200 million in 2022 building out its full fibre network. This investment will see Hyperoptic connecting all types of buildings, including terraced houses, maisonettes, converted houses and detached properties. Hyperoptic’s full fibre network now passes over 825,000 homes and businesses, and serves over […]
Millions of families under pressure from the rising cost of living could each save £144 (€172) on their annual broadband bills, UK comms regulator Ofcom has found. Special discounted broadband packages – sometimes known as ‘social tariffs’ – are available to an estimated 4.2 million households in receipt of Universal Credit. But only 55,000 homes […]
UK broadband and landline customers will find it easier than ever to change provider and secure a better deal, under a new ‘One Touch Switch’ process implemented by regulator Ofcom. The change means all home broadband users – including cable and full fibre customers – will only have to contact their new company to switch, […]
UK Prime Minister Boris Johnson and Digital Secretary Oliver Dowden have met with broadband industry leaders and praised the sector for creating more than 22,000 jobs over the last year as forecasts for gigabit rollout are revised further upwards. They welcomed the firms’ work to help the nation build back better from the pandemic with […]
Barratt Developments, Britain’s biggest house builder, has partnered with digital infrastructure provider Openreach to ensure that its ultrafast ‘Full Fibre’ broadband is installed as standard across all of its new build developments. The move means that all of the c.15,000 new homes that Barratt builds every year will now provide access to a Full Fibre […]