Advanced Television


Analysis: TV, ISPs hit customer satisfaction highs

After falling dramatically in 2020 as a result of the pandemic, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis by experience management specialist Qualtrics XM Institute. As a sign of economic healing, some industries have even surpassed their pre-pandemic scores, including […]

January 13, 2022