Advanced Television


Research: S Africa adopting Western digital behaviours

Findings from telecoms technical customer support specialist Subtonomy provide key insights into the online habits and customer support expectations of South Africans, suggesting that they are adopting similar behaviours to those seen in mature Western European markets. The global wave of increased digitalisation hasn’t bypassed Southern Africa. As Internet access has grown, and smartphone penetration […]

September 13, 2023By Colin Mann

Analysis: Connectivity just the ticket for festival-goers

Always at the forefront of technology, the music industry continues to push the boundaries of technology. On the heels of Abba’s Voyage show, which saw the Swedish supergroup appear as avatars onstage, the European festival season is now underway. The first post-Covid festivals have demonstrated that going to see your favourite artists has become a […]

June 22, 2022By Angharad Rhiannon

Research: Swedes value QoS in ISP selection

Findings from a new study – The State of Mobile & Broadband customer support – by customer and network experience platform provider Subtonomy suggest that quality of service, as well as the quality of support, influence user decisions as to which Internet Service Provider to select. Sweden is a highly advanced digital economy, ranking third […]

June 16, 2022By Colin Mann

Subtonomy adds broadband network support

Customer and network experience platform provider Subtonomy has added broadband network support to its Network Experience Platform. This means CSPs can now benefit from a fully-convergent view of the network experience they are providing to individual customers in real-time – enabling them to monitor experience efficiently, fix faults proactively, meet customer service expectations, control costs […]

May 4, 2022By Colin Mann

Subtonomy expands MEA and APAC presence

Nordic customer and network experience platform provider Subtonomy is opening two new sales offices in Paris (France) and Kuala Lumpur (Malaysia) to support its growing business in the Middle East and Africa (MEA) and Asia Pacific (APAC). “We’re really excited to announce that as interest in our products has continued to increase across both regions […]

April 20, 2022