According to German press reports Deutsche Telekom is having chronic technical problems with its IPTV platform T-Home Entertain.
News magazine Stern says internal documents show call centres and technicians are having to deal with a tidal wave of complaints. The main problem seems to be poor pictures with latency and drop outs with the disruption occurring over wide areas.
A DT spokesman admitted that there were individual cases with problems, but claimed that on the whole the offer functioned "faultlessly". Telekom currently has 500,000 Entertain customers, with a million forecast by year-end.