Strong, a provider of digital TV reception systems in Europe, has selected new
service centers for After Sales and repair service for Strong and Thomson receivers and accessories in both Austria and in Germany. In Austria, Strong cooperates with Digital – Electronic – Center Service GmbH for its national product service. In Germany Strong has selected Ahead International as new service partner.
DEC Service GmbH as service partner in Austria
Since the end of last year Strong and Thomson customers receive competent After Sales support through DEC Service who has taken over the processing of all warranty and repair cases for Strong and Thomson receivers and accessories in Austria. DEC Service is a professional partner with intense technical know-how and experience in repair services for home entertainment and electronics. Next to sending a device for service by postal service, customers also have the possibility to return it together with the completed warranty card personally at the DEC Service facilities in Vienna during the opening hours: Mondays to Thursdays from 8:30 am to 5 pm and Fridays from 8:30 am to 1:30 pm. Customers will continue to reach Strong’s Hotline at the familiar number 0820 400 150 and the Thomson Hotline at 0820 400 044.
AHEAD International B.V. as service partner in Germany
Strong has selected Ahead as its new German service center to manage all its warranty and repair services for receivers of both brands, Strong and Thomson, from April 2014. Ahead is a specialised service provider for receivers, modems and other consumer electronics and will implement the Strong and Thomson service from its operational service centre in Almelo in the Netherlands. Customers in Germany can send defective devices to the office in Wielen, Germany. For telephone assistance concerning technical problems, customers will continue to reach Strong via the Hotline number 0180 501 4991 and Thomson via the Hotline number 0180 599 9625.
Martin Kogler, Sales Director at Strong: “Qualified partners enable faster and more efficient repairs in order to serve customers even better. Both DEC Service and Ahead are competent and experienced partners with high-tech repair facilities in Europe which are able to meet our quality and time expectations very well.” DEC Service and Ahead are listed on the Strong and Thomson websites as service partners and printed on all warranty cards as the responsible
Strong and Thomson Service Centres.
FSMS remains as competent service partner for Thomson TVs in Austria.