From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. Now, research from Gamma Communication suggests that voice calls should be a priority for businesses despite the increasing number of digital communication options. According to the research, well over a third of […]

Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]