With UK comms regulator Ofcom proposing an enforcement programme, following delays in implementing a broadband provider switching scheme, a report from analyst firm Omnisperience suggests that a revamp of the UK’s number porting process, which allows customers to change service provider without having to change their number, is critical to curbing both fraud and cyber […]

Noting Netflix’s significant drop in subscribers, partly in the shape of 600,000 households de-subscribing in the US and Canada following a price increase, Teresa Cottam, Chief Analyst at Omnisperience, suggests that it’s not subscribers that are the problem, arguing that Netflix is just bad at bundling, pricing and charging. “Rather than consider whether those price […]

China’s Transsnet Music is putting a smile on the faces of African audiences by increasing access to streaming music via its Boomplay platform. The African music distribution platform has rolled out a new offer for its customers by providing them with the ability to claim and obtain free data. Boomplay launched in Nigeria in 2015, […]

Cybercriminals are taking advantage of online gamers’ enhanced connectivity, according to specialist consultancy Omnisperience, whose new report, Unleashing new revenue streams and boosting digital confidence with CCAPS, suggests that service providers are well positioned to secure and assure the gaming experience, creating new revenue streams. Gaming has long been a honey pot for cybercriminals. Gamers […]

Full-fibre broadband network provider Community Fibre is supporting  communities in London through the lockdown by providing a free 100 per cent full-fibre 50Mbps Internet connection to vulnerable households to ensure children’s education doesn’t suffer as a result of poor connectivity. The free service will be provided for 12 months after installation. At the end of […]

Telecoms firms are being urged to resegment their market and understand what’s happening in the household in order to optimise their opportunities in the New Normal and accelerate time to new revenue. According to research from analyst firm Omnisperience, telecoms service providers have spent billions on designing, deploying and innovating new networks such as 5G […]

Research from telecoms analyst firm Omnisperience and digital bill communications and analytics specialist Soft-ex has found that 84 per cent of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 24 months. Throughout the Covid-19 crisis, CSPs played a vital role in keeping both enterprises and households connected, […]