Axiros, a specialist in universal device management, TR-069, and IoT solutions for service providers, enterprises, and OEMs, today announced the successful implementation of Axiros AXESS.ACS device management and provisioning server, orchestrating Swisscom’s VoIP services for enterprise and business customers.
AXESS provides Swisscom “zero-touch” auto configuration and general management of VoIP end devices as well as a deeply integrated business VoIP back office infrastructure, including:
Providing both direct CPE management and back office provisioning on one single platform, Axiros AXESS allows Swisscom to implement deeply integrated and (on AXESS’ northbound side) highly abstracted service delivery and management flows in an ultra flexible and scalable, yet reliable, fashion with a large number of devices. By not having to travel to the customer, this fully automated solution ensures huge time and cost advantage and increases end customer satisfaction. Things like initialization, reconfiguration, firmware downloads and general real-time subscriber support can all be done remotely through a self-service portal.
The complexity of the Swisscom integration was very high. There were more than ten systems including the VoIP application systems e.g. Broadworks, Swisscom’s enterprise service bus system (TIBCO), that the server needed to connect to once configured. Also, the service provisioning of Swisscom’s northbound system was required before implementation of ID management. Because Swisscom required a high level of flexibility with extremely large workflows, including the need to manage surrounding systems, synchronize services and devices and be flexible to changing customer needs, Axiros brought in a team early on and partnered with the operator from day one.
“We worked with Swisscom to ensure the project was well orchestrated, as there were a lot of moving parts and areas that Swisscom needed additional counsel in order to guarantee success,” commented Kurt Peterhans, CEO of Axiros. “With Axiros’ high-flexibility and our open technology – meaning that we support any device vendor – plus our automation of complexity, enabling support team management and monitoring of this environment, Swisscom was able to utilize AXESS.ACS management across their entire VoIP network.”
Swisscom has number of manufacturers’ devices – MITEL, Panasonic, Cisco, Media5 – which needed different protocols – from TR-069 to CONFIG file to WSMA – to consider, which was no problem for the AXESS.ACS. Now it is very easy for Swisscom to integrate and manage new device types. With the self-service portal the customer has the possibility to configure the device via the Web and see the changes instantly on the device. In addition to the VoIP handset telephones, Swisscom can now support multi-user device session board controllers (SBCs).