The UK Advertising Standards Authority has banned a Sky+ HD advert for misleading the public over costs. The ASA received complaints about BSkyB relating to a TV campaign pushing “free installation” as part of a cheap sign-up deal.
Seven viewers said that when they telephoned to enquire about the offer they were told it was only available if they subscribed to a package called Sky Multiroom. BSkyB said that it was running two Sky+ HD box and installation offers. One was for new customers and one for existing customers.
New customers got a set top box for £49 (E57) with free standard installation when they joined Sky TV with an HD pack. Existing customers had to pay a £30 installation cost, which was waived if they took a multi-room subscription.
Sky said the TV ad was only promoting its offer to new customers. However, the ASA said the ad did not make clear that installation was not free for existing customers, who would be interested in the offer. It therefore banned the ad as misleading.