Mariner xVu has announced that Hrvatski Telekom, a provider of telecommunications services in Croatia, has expanded its use of xVu’s software as part of a substantial investment in key segments such as television and broadband access. Part of the Deutsche Telekom Group, Hrvatski Telekom has just launched a new generation of MAXtv television services, setting a new standard for the TV program viewing experience. Hrvatski Telekom is currently engaged in a customer experience enhancement initiative, offering the broadest range of television programs in Europe to its customers anytime, anywhere.
Mariner xVu, a global provider of service assurance applications for pay TV, streaming, and broadband/Wi-Fi networks, will provide the HT operations team with a robust solution to allow them to more quickly deploy new features and functionality. The latest version of xVu will support the integration of HT’s new middleware platform and STBs with the existing xVu deployment, providing monitoring and analytics for both the legacy and new middleware platforms.
“Since we deployed the xVu solution, our Care and Operations teams have realized numerous and significant operational benefits,” said Hrvoje Jerković, Hrvatski Telekom’s NT/IT Systems Management & Services Quality Assurance Department Director. “As we launch new services such as our MAXtv enhancements, we will gain tremendous customer experience insights by expanding our use of the xVu software. A key benefit to us — and ultimately to our customers — is xVu’s ability to identify the root cause of issues across the service, network, systems and departments, at a time when our customers are watching more on-demand entertainment on both wired and wireless screens.”
xVu is an open, flexible, highly configurable and scalable analytics engine designed to improve operational efficiency; provide context to viewership and subscriber statistics; reduce operational costs; and increase customer satisfaction (Net Promoter Scores) for IP video and IP-enhanced Pay TV markets and other broadband services. Because of the xVu’s ability to operate across an increasingly complex and evolving set of video, broadband and Wi-Fi services, the software is compatible with many end-point client SDKs and other instrumentation sources in the end-to-end service domain. xVu can also be deployed as a standalone or readily integrated with a wide variety of third-party operational and business tools to provide unique value-added insight and guidance.
HT is another example of the significant growth of Tier-1 operators using xVu software. With more than three billion quality-impacting events analyzed per week, the xVu solution has been proven to positively impact Net Promoter Scores and is helping operators take market share and reduce churn.
“xVu enables operations and customer care teams to analyze, troubleshoot and manage the next generation of video and high-speed broadband experiences,” said Marc Savoie, president of Mariner xVu. “With a view to delighting customers — not to mention the realization of significant OPEX savings — operators like HT are continuing to invest in software technology that gives a time advantage as the volume, quality and flexibility of video entertainment grows.”