Cyprus’s Cablenet Communication Systems has expanded its use of SaaS solutions from OpenVault and OpenVault Europe to increase customer satisfaction through better alignment of usage and broadband packages.
Cablenet is using OpenVault’s Marketing Dashboard solution to help it work with consumers to identify broadband speeds that are most appropriate for individual subscribers’ consumption patterns.
The agreement is the latest stage in a multiyear relationship between Cablenet and OpenVault, a provider of industry analytics and technology solutions for broadband operators, and its wholly owned subsidiary, OpenVault Europe. Cablenet previously had deployed OpenVault’s Operations & Analytics, Policy and CommsPlus solutions to provide more visibility into network usage, to enable data-based network and traffic management, and to optimize communication with subscribers.
“Our commitment to provide all of our subscribers with download speeds starting from 100 Mbps or more is ensuring that every customer has a powerful technology foundation,” said Panayiotis Kouloumbrides, Chief Core Networks Officer for Cablenet. “Expanding our agreement with OpenVault will help us work with customers who have demonstrated greater needs so that they can customise their speeds to match their individual usage.”
“Cablenet has led the way in delivering faster services to its entire subscriber base,” said Mark Trudeau, CEO of OpenVault and OpenVault Europe. “Our continued relationship will help them accelerate growth of a digital Cyprus in which subscribers can choose the technologies and solutions that will allow them to enjoy experiences that meet their expectations.”