Consumers are keen to use digital self-service channels when interacting with their communications service provider but are being held back by a ‘broken’ digital customer journey that often requires them to switch to a human agent, according to research from communications and media software and services provider Amdocs. Refocus, a survey of nearly 10,000 consumers […]
Anodot, the autonomous business monitoring company, has announced that Altice Portugal, a telecommunications service provider in Portugal, has selected the company to help alleviate critical issues such as availability and reliability of service while positively impacting operational costs, brand reputation and overall customer experience. Altice Portugal is a global telco and multimedia operator that extends […]
Research from Nokia suggests that communication service providers (CSPs) are behind in having the right software solutions in place to help them monetise their 5G networks with new services and network management tools. To generate returns beyond the traditional data plans of the 3G/4G era, CSPs and enterprises need to modernise their legacy monetisation systems, […]
5G pacesetters – the frontrunning communications service providers (CSPs) currently driving the global demand for consumer 5G – are three times more likely to retain customers and almost twice as likely to grow average revenue per user (ARPU) and mobile services revenues compared to other CSPs, according to findings from Ericsson ConsumerLab. The report, 5G […]