A1 Telekom Austria deploys end-to-end IPTV quality assurance solution from Agama
December 15, 2011
A1 Telekom Austria Deploys End-to-End IPTV Quality Assurance Solution from Agama
Agama Technologies, the DTV quality assurance expert, has announced that A1 Telekom Austria, the country’s leading telecommunications company, has expanded its IPTV quality monitoring set-up with Agama’s Embedded Monitoring Solution to cover the complete end-to-end service distribution. With this deployment, A1 strengthens its strategic and proactive approach to systematically improve service quality and increase customer satisfaction.
Based on requirements for an unprecedented end-to-end understanding of the A1 TV service distribution to each individual subscriber, A1 now extends its existing Agama installation with embedded set-top box monitoring for efficient last-mile and in-home service quality assurance. With a quality monitoring solution reaching from the headend site all the way to the point of actual service consumption, the telco gains full insight in the distributed service quality throughout its deployment. This will support real-time problem discovery and impact analysis, proactive and cost-effective customer support processes, as well as enable methodical improvements of the overall service quality.
“It’s with great pleasure we see that A1 selects to expand their Agama solution to become a cornerstone for their IPTV quality assurance processes, following the clear trend of telcos deploying TV service quality assurance solutions capable of supporting the entire organization also from a business perspective,” states Mikael Dahlgren, CEO at Agama Technologies. “The Agama DTV Monitoring Solution is today the most widely deployed end-to-end system for this purpose, and since the first installation our customers have achieved remarkable results in their structured quality improvement processes. In deployments, we have seen drastically lowered numbers of incoming calls to customer support, truck rolls and unnecessary STB swaps almost reduced to zero, and actual measurable increases in customer satisfaction.”
The extension with continuous monitoring of QoE, QoS, service usage, and system health on all STBs will enable A1 to quickly identify and troubleshoot last-mile problems and efficiently delineate problems affecting specific customers from regional or system-wide problems. Key part of this extension is also Agama’s Performance Management, adding a unique strategic dimension to their quality assurance activities by providing advanced custom reports for benchmarking, trend analysis, usage statistics and much more.
Agama’s DTV Monitoring Solution is a complete and modular end-to-end assurance and monitoring solution for Linear TV, VoD and OTT service quality. With tailored and seamlessly scalable components for headend, network and endpoint monitoring, the solution provides both real-time and historical understanding of the actual service quality from creation to consumption, creating a powerful foundation for operational excellence in the video delivery. The solution can bring rapidly visible effects on operations bottom-line by supporting the operator in raising service quality and customer satisfaction, minimizing truck rolls and quality related churn, as well as reducing operational expenses.