Agama Technologies, the DTV quality assurance expert, has been honoured with Frost & Sullivan’s 2012 Global Customer Value Enhancement Award in IP Video Network Management. In the underlying research, Frost & Sullivan presents Agama as “an impressive player in the IP Video Network Management market” with its business-supporting end-to-end video quality assurance and monitoring solution, offering unrivaled customer value.
Based on Frost & Sullivan’s Best Practices analysis of the global IP Video Network Management market, Agama Technologies is recognized with the 2012 Customer Value Enhancement Award. According to the research, Agama has over the past year been able to meet many of the market’s challenges and “it continues to gain momentum as a formidable vendor in the IP Video Network Management space with its keen market understanding, new technological initiatives, strong product offerings, as well as its persistent focus on guaranteeing maximum customer value and ROI, among other factors”.
The Agama DTV Monitoring Solution is a unique solution for continuous and real-time monitoring and quality assurance of all forms of video delivery, from service creation to consumption. Trusted by TV operators around the world, the solution enables systematic improvements of service quality and customer satisfaction, all while reducing OPEX and quality-induced churn. By providing a rich understanding of actual service quality-from pixel level in the head-end to what is actually experienced by each individual viewer-the proven solution creates an unparalleled foundation for ensuring the customers’ TV experience and for achieving operational excellence in the video delivery.
Frost & Sullivan identifies some key areas where Agama Technologies has shown constant growth in the market by providing a strong value proposition to its customers across the global IP Video Network Management market: comprehensive problem solving, high positive impact of solutions on customers, value through innovation, and emphasis on continual product improvement. The research concludes that “by showing a good grasp of the prevailing market trends and the requirements arising out of it, the company continues to offer unrivaled customer value in this space”.
“Innovating and delivering next-generation solutions for quality assurance in the changing TV and video distribution environment has been both demanding and very rewarding when looking at what operators have achieved together with us. Our strategy to take on a holistic systems approach for quality assurance and to work in close cooperation with the operators has proven very successful, giving us a market-leading position in complete end-to-end quality assurance solutions with a strong business-supporting focus,” says Mikael Dahlgren, CEO at Agama Technologies. “We’re pleased to receive Frost & Sullivan’s acknowledgement for our achievements, and it will even further inspire us to continue our innovation for TV operators delivering new enhanced services.”
The Frost & Sullivan Award for Customer Value Enhancement within a particular market is presented to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.