Advanced Television

Ofcom: BT Vision tops pay-TV complaints

December 18, 2012

Ofcom has published its latest complaints data, revealing the most and least complained about major telecoms and pay-TV providers between July and September 2012.

This is Ofcom’s seventh quarterly report, which aims to help consumers make informed decisions when considering a new service or provider and also to incentivise operators to improve their performance

From July to September 2012, Ofcom received the most complaints about BT Vision at 0.23 complaints per 1,000 customers. Despite a marginal decrease from 0.25 the previous quarter, complaints about BT Vision are still six-times greater than the industry average. Complaints were partly driven by problems with service provision.

Virgin Media attracted above industry average complaints at 0.06 complaints per 1,000 customers, while Sky had the lowest number of complaints – 0.02 per 1,000 customers.

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