Advanced Television

TV social media driven by functional, communal and playful factors

May 22, 2013

Viacom has unveiled the results of “When Networks Network: TV Gets Social,” its multi-country study investigating the relationship between TV and social media usage. The findings uncovered three key types of motivations leading fans to engage in TV-related social media activities: Functional, Communal and Playful.

The multi-country study involved social media diaries in the US, as well as online communities in the US, UK and Germany. International online surveys were conducted in the US, UK, Germany, Brazil and Russia with more than 5,000 Viacom viewers ages 13-49 who use two or more social media platforms on at least a weekly basis.

“Our objective with this research was not only to understand what drives our audiences to social media, but also to see how their social media activity impacts viewing behaviours,” said Colleen Fahey Rush , Executive Vice President and Chief Research Officer, Viacom Media Networks.

Viewers engage in an average of 10 TV-related activities on social media platforms on a weekly basis, including: interacting with friends and fans (72 per cent); following/liking a TV show (57 per cent); sharing or recommending (61 per cent); watching full clips and trailers (61 per cent); searching for info and show schedules (66 per cent); and gaming or signing up for freebies (49 per cent). Out of 24 social media activities tracked, three distinct types of motivations for TV-related social media use emerged: Functional (searching for show schedules, news, exclusives); Communal (personal branding, connecting with others); and Playful (gaming, entering contests).

Of the countries included in the study, Viacom found that viewers in Brazil embrace TV-related social media activities the most frequently, while those in Germany are the least likely to do so.

1.  Functional: Information Above All
Function trumps all other motivating factors, including socialising, when it comes to TV-related social media use. This is true of all the countries in the study, with viewers in Germany leaning the most towards the functional motivations. Viewers are more interested in the experiences and content offered by networks and TV shows than communicating with others on social media. They use social media sites to:
•    stay informed about air dates and times (44 per cent);
•    keep up with the latest show news (45 per cent); and
•    access exclusive show info (37 per cent), video (36 per cent) and plot clues (36 per cent).

Functional motives are stronger for teens and young adults. Viewers 13-17 are most likely to use social media to search for show schedules and exclusive videos, while those between the ages of 18 and 24 are most likely to search for the latest show news and to access spoilers.

“We found it intriguing that TV-related social media behaviours and motivating factors were consistent across all five countries that we looked at in this study,” said Christian Kurz , Vice President of Research, Insights and Reporting for VIMN. “Globally, social media is becoming today’s version of a TV guide for viewers – it is really how they prefer to get their information about the shows they watch.”

2.  Communal: The Value of a Facebook ‘Like’ or a Twitter ‘Follower’

Communal factors are the second most common reason for engaging in TV-related social media use. Viewers reported using social media to brand themselves and share taste (34 per cent); to connect with the show (28 per cent); and to connect with other fans (28 per cent).

One way viewers satisfy their Communal motivation is by “liking” a show on Facebook or “following” on Twitter. Viacom’s research has uncovered the long-questioned value of such Facebook “likes” or Twitter “follows” when it comes to TV. After “liking” or “following” a show, viewers were a full 75 per cent more likely to watch that show. Viewers also watch more in an average of three different ways (live, stream, reruns), and engage more with TV shows and channels on digital platforms:
•    41 per cent access its social media more
•    39 per cent visit show/channel site more often
•    27 per cent are more likely download related apps
“Liking” or “following” also satisfies functional motivations by providing show schedules and updates.

3.   Playful: Social TV Games Matter

Third, playful experiences drive TV-related social media activities, including playing for rewards (24 per cent to get freebies or enter contests) or playing games (25 per cent games; 24 per cent quizzes/polls).
•    Over 30 per cent play TV show-related social media games on a weekly basis.
•    Of the social gamers who watch a TV show and play the related game, about 75 per cent play off-season.
•    TV-related gaming is a persistent touch-point and a way to connect year-round with viewers.

Social media games help drive viewership, with around 30 per cent of respondents having gamed before ever watching a show. About half reported watching a show more due to the show’s social media game. Game shows, comedy and reality shows come in as the top genres for gaming.

3. Social Media and Show Discovery

Social media ranked third (39 per cent) as a source of show discovery, behind promos (54 per cent) and word of mouth (50 per cent).  The exception is Brazil, where social media ranked even higher as a source of show discovery, second only to TV promos.
The research revealed that social media-fueled show discovery uniquely and positively impacts live tune-in, with viewers significantly more likely to watch a show premiere on live TV when that show is discovered via social media.
•    Seventy per cent are likely to watch the live debut of a show that was discovered on social media, versus 48 per cent live if it was discovered elsewhere.
•    Forty-one per cent are likely to watch a show live past its first season if the show was discovered on social media, versus 28 per cent live if it was discovered elsewhere.

Categories: Articles, Consumer Behaviour, Content, Research, Social Media