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French consumer body sues Netflix

November 24, 2014

French consumer organisation the CLCV (Consommation, logement et cadre de vie), is suing Netflix, claiming that the subscription video service does not comply with French law.

In a statement, the CLCV said it is suing the streaming service before a Paris court, accusing the service, which is running its French operations from Luxembourg, of not abiding by French consumer laws.

Though the CLCV said that its complaint with Netflix partly rests on the latter’s contract terms, which it said can be changed without prior notification to the consumer. The CLCV said that Netflix does not provide information about a guaranteed minimum level of quality. It also complained that certain Netflix conditions referred back to English text, rather than French – something that the CLCV said was “potentially significant”.

Netflix launched in France in September. SFR, Bouygues Telecom and Orange have all signed deals to carry Netflix via their TV boxes.

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