OpenVault, a global provider of industry analytics and technology solutions for broadband operators, has announced its entry into the Latin American market with the finalisation of a multi-stage trial for Ecuador’s largest cable operator, Grupo TVCable.
Grupo TVCable, which provides DTH, fixed telephony, cable and broadband services, is working with OpenVault to ensure high-quality customer experiences in the face of increasing data consumption. Using OpenVault’s cloud-based tools, Grupo TVCable is gaining better real-time visibility into its network to optimise capacity and provide the most responsive services to as many users as possible.
OpenVault’s Operations & Analytics module is enabling Grupo TVCable to discern subscriber usage patterns and respond with more intuitive packages that can result in higher customer satisfaction and more flexible business model scenarios. OpenVault’s Policy Manager tool is positioning Grupo TVCable to improve management of network congestion in real-time, reducing strain on network infrastructure and enhancing the overall user experience.
“Providing broadband service across Ecuador is a tremendous responsibility but one in which we take great pride,” said Jorge Schwartz, CEO of Grupo TVCable. “Investing in OpenVault’s innovative technology and intelligent solutions is helping us to offer optimal products, packages and experiences, while improving our overall national network and service. We are eager to see how our success with OpenVault can benefit our operational capabilities, our company performance and most importantly, our customers.”
“Grupo TVCable is taking the lead in addressing important operational needs that are shared by cable and broadband operators throughout Latin America and around the world,” said George Kassas, founder and CEO of Bireme Systems and an advisor to Open Vault. “We anticipate that their continued partner activity with OpenVault will result in further development of industry-best solutions for reducing costs, improving network performance, and ensuring that customer experiences meet or exceed expectations.”