netplus.ch selects Agama

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Agama Technologies, the specialist in video service quality and customer experience, has extended its Agama video analytics and monitoring solution with additional coverage in the head-end and to all types of OTT devices. This Agama solution now provides full transparency of the video distribution networks through the subscribers’ homes.

Telco netplus.ch is Switzerland’s leading provider of French-speaking multimedia content. As part of its offering, netplus.ch delivers TV and video services, including live and catch-up TV, as well as VoD. These services are delivered from netplus.ch’s head-end through eleven different partner distribution networks.

netplus.ch first began working with Agama about ten years ago, initially with traditional cable and IPTV monitoring, and later switching to a modern hybrid OTT solution. Now, netplus.ch is extending its current hybrid OTT solution with additional coverage to the head-end network, as well, across all OTT device types. netplus.ch already had a comprehensive Agama monitoring solution tracking video service creation in the head-end, but it lacked transparency across its diverse distribution networks and into the homes of its subscribers.

“By activating the Agama solution on all our customers’ devices and recently on our new Android TV box, we have excellent visibility of the quality of the services we distribute. In addition, we have become more efficient in our day-to-day work, and we can quickly pinpoint a quality issue, whether it’s located within our own CDN, related to a particular box model or to a specific manufacturer’s mobile device”, explained Romain Lonfat, Head of iTV at netplus.ch.

“One fundamental aspect of being successful in our business is to listen to our customers, understand what they want and how they use our products”, added Johan Görsjö, VP of Product and Development at Agama. “We have enjoyed a strong partnership with netplus.ch for over a decade and we are happy to see that our solution is having a positive impact on their business. We look forward to continuing our collaboration and contributing to their ongoing success.”


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