BT to modernise Newcastle contact centre

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BT Group will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building.  The new and full-time contact centre roles will be recruited by EE, part of BT Group, over the next six months.

BT says the current North Tyneside building will undergo a major revamp to modernise it with state-of-the-art technology and facilities. Once complete it will become the largest consumer contact centre in the BT Group estate, creating a workplace for around 1,500 EE colleagues.

The refurbishment of the building, due to start in January 2022 and complete by Autumn 2022, has been designed with the help of BT colleagues.

Nick Lane, managing director for consumer customer services at BT, said: “BT is fully committed to Tyneside and we are really pleased to be creating new and permanent local EE jobs as well as investing in a second multi-million pound office refurbishment in the area.

Jamie Driscoll, North of Tyne Mayor, said: “Good news in the run up to Christmas for our region. Today’s announcement by BT of over 150 new full time jobs is hugely significant for North Tyneside and local people. This second multi-million pound office investment in Newcastle shows the confidence that a company the size and stature of BT has placed in us.”


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