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PSNI Global Alliance to launch worldwide service and support at ISE

January 9, 2024

PSNI Global Alliance, the network of premier technology integrators and service providers, has announced the launch of its Global Service and Support Network Operations Center (NOC) and Global Help Desk at ISE 2024.

PSNI will be providing fully assisted NOC demonstrations on a replicated service desk at their stand throughout the four-day event. Powered by Diversified’s Pulse, a tenured PSNI Certified Solution Provider, the Service and Support platform delivers a global service solution with advanced remote monitoring, diagnostics, global help desk, and onsite services. Combined with PSNI’s 250+ certified locations worldwide, this is an unrivaled service solution for clients seeking ongoing support and proactive monitoring and maintenance of their AV/UCC solutions.

Steve Riley, PSNI’s Director of Professional Services, a driving force in bringing this initiative to fruition, expressed his excitement, stating: “We have worked long and hard to deliver a NOC service solution that will hugely benefit our Certified Solution Providers and their clients and can’t wait to show it in Barcelona. Our aim is to provide maximum uptime in system performance for enterprise customers, coupled with Tier 3 dispatch support through our more than 250 support locations worldwide. The PSNI supported resources will be scalable, sustainable, and flexible.”

The service partnership enables organisations to ensure security, stability, and longevity across their AV and IT operational landscape. Combining PSNI’s global strength, the service provides deep expertise in networked technology with a proven track record of supporting highly visible, business-critical operations worldwide to monitor, manage, report, and analyze the IoT landscape.

Chris Miller, Executive Director of PSNI Global Alliance, added: “We are extremely excited to showcase our new NOC and Global Help Desk at ISE, which will further foster long-term partnerships and ensure maximum performance and cost-effective efficiency across the Alliance. The addition of support services ties it all together. The Alliance is uniquely positioned to deliver Tier 1-3 services—from Help Desk to onsite dispatch—through the connected network of more than 250 licensed locations.”

The PSNI Service and Support NOC subscription are available through its Certified Solution Providers (CSPs) worldwide. For on-site support, licensed Certified Solution Providers participate in the global dispatch programme of over 250+ locations worldwide, providing total peace of mind that global projects receive support wherever they are in the world.

Other key benefits of PSNI Service and Support include:

· Proactive Alerts & Monitoring
· Rapid detection of potential issues
· Automated ticket activation and prioritization
· Insights into equipment performance
· Data for optimisations and upgrade planning
· Remote Diagnosis & Resolution
· Accessing devices, regardless of location
· Swift support and reduced downtime
· Updates on resolution status
· Advanced Analytics and Custom Reports
· Interactive dashboards
· Identification of patterns, anomalies, and critical insights
· Maximise performance and enhance user experiences

ISE 2024 runs from January 30th until February 2nd at the Fira, Barcelona.

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