Advanced Television

WCG partners with OpenVault

March 12, 2024

Westman Communications Group (WCG) and OpenVault have announced that WCG is using OpenVault’s Proactive Network Maintenance (PNM) solutions to optimise customer experiences for broadband subscribers throughout over 65 communities in Manitoba.

WCG is deploying OpenVault PNM to provide greater, automated identification of network issues that may impact broadband performance, enabling field support and customer service personnel to quickly access the data and information needed to expedite the resolution of customer concerns.

The PNM platform leverages complex algorithms and machine learning combined with DOCSIS pre-equalisation analysis, DOCSIS 3.1 RxMER per subcarrier analysis, upstream spectrum analysis based on UTSC (upstream triggered spectrum capture), FBC (full band capture), and many more techniques.

The combined capabilities help cable operators diagnose the root causes of hybrid fibre coaxial (HFC) network problems, enabling WCG support teams to target corrective action and maximise customer uptime. OV PNM also includes a cable modem birth certificate – a record ensuring customers receive a service operating at peak performance, enhancing the overall experience and customer satisfaction.

“Our number one goal is to provide every subscriber an exceptional customer experience,” said E.J. Keys, President and CEO of WCG. “OpenVault is helping us meet our commitment to deliver the most reliable high-speed broadband in the communities we serve by enhancing our ability to resolve network issues efficiently – often before those issues impact customers’ service.”

“Broadband operators are preparing their networks for two big capacity events – monthly per subscriber consumption of 700 GB this year and a Terabyte by 2028,” added Keith Broach, Executive Vice President of Global Sales for OpenVault. “Westman Communications Group is in the vanguard of industry leaders who are using PNM technology to make certain that their broadband plant and operational practices are optimised to accommodate those levels of traffic.”

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