The Federal Communications Commission (FCC) has released the results of its ongoing nationwide performance study of consumers’ fixed broadband Internet access service in its sixth Measuring Broadband America report. The report furthers the Commission’s efforts to provide greater transparency about network performance to help consumers make more informed choices about their Internet Service Provider. This […]
Spanish pay-TV operator, Telefónica, is launching an aggressive Christmas campaign with discounts of up to 50 per cent when subscribing to its convergent package Fusión Contigo. From now and until January 10th 2017, new subscribers to this package (with TV, optic fibre and 2 phone lines) will only pay €25 a month instead of the […]
The UK’s Advertising Standards Authority published independent research into consumers’ understanding of broadband speed claims made in ads. It commissioned the research to test whether regulatory standards, set by the Committees of Advertising Practice (CAP) and enforced by the ASA, are effective in protecting the public from misleading claims. The standards permit headline speed claims that […]
The UK’s smaller broadband providers are ahead of BT, Sky, Virgin Media and TalkTalk when it comes to customer service, a study has found. Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best known as one of […]
The latest figures from Kantar Worldpanel ComTech on the home services market – covering broadband, fixed landline and paid television – reveals a slowing decline for TalkTalk following its cyber security failings a year ago, despite a loss of 14 per cent of its customers over the year. Ossian Robertson, consumer insight director at Kantar […]
A third ultrafast network for the UK to compete with BT Openreach and Virgin Media, is “highly unlikely”, says a report commissioned by BT for the regulator Ofcom “A good long-term outcome would be to achieve fully competition between three or more networks for around 40 per cent of premises, with competition from two providers […]
A survey of US consumers identifying the ‘Most Recommended’ companies has revealed ISPs and cable TV companies to be among the lowest scorers. The report, Net Promoter Score Benchmark Study, 2016, from customer experience research and consulting firm Temkin Group, uses the Net Promoter Score (NPS) customer experience metric, and measures the likelihood of consumers […]
Netflix has released September data from its ISP Speed Index – a monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience. In India, Spectranet took first place with an average monthly speed of 2.17 Megabits per second (Mbps), up from 2.13 Mbps in August. YOU Broadband fell three spots […]
Overall satisfaction with alternative video services such as streaming and transactional-based OTT offerings is considerably higher than it is with traditional pay television service, spurring an increase in cord-cutting from 2015, according to three studies from marketing information services firm J.D. Power.
Ofcom has published its latest data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services. The report covers the three-month period from April to June 2016 (Q2), and includes complaints made about providers of home broadband, pay monthly mobile and pay-TV services. The total volume of telecoms […]