The average ISP speed difference from the highest monthly ISP score has significantly improved over the past three years, decreasing from 0.64 to 0.35 Mbps according to the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Hong Kong and Singapore were the sole two […]

More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]

At least 78 websites, mainly IPTV and streaming-related services including Torrent sites, will be blocked in Spain following the country’s courts giving the green light to the list of illicit services provided by Telefónica and LaLiga. After receiving notice, Internet service providers are obliged to block those services within three hours – and for a […]

In-flight entertainment and communication systems specialist Panasonic Avionics has confirmed a major expansion of its global connectivity network with the addition of new and expanded GEO (geostationary) Ku-band satellite capacity that delivers higher-speed in-flight Internet connections for airlines and their passengers. Panasonic Avionics is adding new HTS (High Throughput Satellites) and XTS (Extreme Throughput Satellites) […]

UK comms regulator Ofcom has opened an investigation into UK operator Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. According to Ofcom, being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range […]

Fair Internet Report has released what it describes as a “concerning” analysis of customer reviews over the past two years. The results show a striking surge in the number of complaints related to broadband pricing and service reliability, reflecting the broader financial difficulties that UK residents are currently facing. According to the data, complaints about […]

Three ISPs gained 0.2 Mbps for the month of June on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime time Netflix streaming experience. Two ISPs in Pakistan — Optix and Wancom — increased to 2.8 Mbps, and Direct TV in Colombia also increased to 2.2 Mbps, since May’s […]

Over half of UK broadband customers have experienced problems with their connection in the past year, according to findings from consumer champion Which?, who is calling on providers inflicting above-inflation price hikes to improve their service. Which?’s latest broadband satisfaction survey of nearly 4,000 broadband customers found over half (53 per cent) have experienced connection […]

The Government’s ambition to make the UK a technology superpower and boost economic growth is being undermined by high levels of digital exclusion, according to a report, Digital exclusion, from the Communications and Digital Committee of the House of Lords, the Upper Chamber of Parliament. The Committee says the scale of the problem is a […]

Low Earth orbit (LEO) communications network OneWeb is expanding its connectivity services throughout Europe and the majority of the United States as it scales toward global service. Satellite powered connectivity through OneWeb is now reaching regions above the latitude of 35 degrees north. This expansion became active first at the end of May 2023, adding […]