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Broadband boost for rural England

Broadband boost for rural England

A quarter of a million rural homes and businesses across England have been given access to more financial help to get top-of-the-range broadband speeds. More than £22 million (€23.8m) of…

Ofcom: BT pay-TV draws most complaints; Vodafone for broadband

Ofcom has published the latest league tables on the complaints it receives about the UK’s major broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made…

Study: Brits spend more on tech than utilities

Study: Brits spend more on tech than utilities

The average UK adult will spend nearly £1 million (€1.12m) in bills over their lifetime – and now spends more on tech, such as TV subscriptions, mobile phone contracts and…

Research: 2m UK homes considering unbundling

Research: 2m UK homes considering unbundling

The era of the broadband and TV bundle is nearing an end according to research from Zen Internet, with millions of households no longer seeing its value. Its findings suggest…

Virgin Media broadband for customers on Universal Credit

Virgin Media broadband for customers on Universal Credit

Virgin Media has has announced a new broadband service targeted specifically at customers facing financial difficulty and uncertainty in these challenging times. The broadband-only plan, called ‘Virgin Media Essential Broadband’,…

US Q2: 1.245m broadband adds

US Q2: 1.245m broadband adds

Findings from Leichtman Research Group (LRG) indicate that the largest cable and telephone providers in the US – representing about 96 per cent of the market – acquired about 1,245,000…

Study: UK consumers want faster broadband after lockdown

Research into the changing habits of 2,000 UK consumers by consulting and IT services specialist NTT DATA UK shows that the Covid-19 lockdown has put connectivity front of mind for…

Report: Global Internet disruptions spiked in March

Internet and Cloud Intelligence company ThousandEyes has revealed the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those…

BT Q1 down 7% on Covid impact

BT has reported Q1 revenue of £5.24 billion (€5.8bn), down 7 per cent primarily due to the impact of Covid-19, including reduced BT Sport revenue and a reduction in business…

Research: Connectivity problems under lockdown

Eight and a half million UK households suffered work, schooling or entertainment disruption, or were cut off from their families, thanks to Internet connection problems during the Covid-19 lockdown, a…

Research: Broadband boosts Ireland wellbeing

People across Ireland have relied heavily on broadband to support their physical and mental health while staying at home during the ongoing Covid-19 public health crisis – with the majority…

Ofcom boost for broadband customers

Ofcom boost for broadband customers

Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom.…

Ofcom sets out vulnerable customer guidance

People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by UK…

Research: Bills should be effective comms tools

Research: Bills should be effective comms tools

Research from telecoms analyst firm Omnisperience and digital bill communications and analytics specialist Soft-ex has found that 84 per cent of communications service providers (CSPs) are planning to invest in…

Report: 17bn ‘credential stuffing’ attacks in two years

Report: 17bn ‘credential stuffing’ attacks in two years

The media industry suffered 17 billion credential stuffing attacks –  the automated injection of breached username/password pairs in order to fraudulently gain access to user accounts – between January 2018…

Survey: Connectivity challenges during pandemic

Survey: Connectivity challenges during pandemic

The Covid-19 pandemic created a surge in home network usage and issues, and disrupted customer contact-centre operations for broadband service providers around the globe, according to the findings of a…

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