Parks Associates research released at CES 2025 shows that 22 per cent of US households now receive their internet and mobile services as part of a bundle. This finding highlights a growing trend towards broadband expansion through the bundle of wired and wireless access. At CONNECTIONS Summit, the research firm and panels of industry experts […]

Parks Associates’ Home Services Dashboard, an ongoing research project analysing consumer surveys of 8,000 US Internet households, reveals ARPU for traditional services bundled with home Internet increased in Q3 2024 compared to the same quarter in 2023. Tested traditional service bundles include mobile plans, pay-TV with live TV channels, home phone, and professionally monitored security. […]

Virgin Media has been named best network in every category of Opensignal’s latest biannual report – including consistent quality, download speed, upload speed, video experience and reliability experience. The report examined the real-world fixed broadband experiences of users across the UK, analysing performance data from July 1st to September 28th, 2024, across 12 different regions. […]

Higher bitrates drove several increases during November on the Netflix ISP Speed Index, a monthly update on which internet service providers (ISPs) provide the best prime-time Netflix streaming experience. Twelve countries and regions were in the top performance tier in November: Denmark, Hong Kong, Netherlands, Norway, Portugal, Romania, Singapore, South Korea, Spain, Switzerland, Thailand, and […]

Ofcom has published the latest figures for complaints it has received about the UK’s major providers of broadband. mobile and pay-TV services. These figures cover the quarter from April to June 2024.  During that quarter, complaints remained at a similar level to the previous quarter. Complaints about broadband, landline and mobile services fell slightly while complaints […]

Ninety per cent of Internet Service Providers (ISPs) stayed at the same speed in October 2024 with a few notable increases on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience. Forty-four countries and regions were in the top performance tier in October: the UK, […]

Fifty-three per cent of Internet Service Providers (ISPs) maintained the same speed, while 45 per cent saw an increase of 0.2 Mbps during September on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime-time Netflix streaming experience.  Spain was the only country in the top performance tier for […]

A new standards initiative to lower the barriers to business between ISPs and Altnets has been launched to the wider industry. Altnet representative body INCA has announced a UK-specific initiative aimed at establishing a homogeneous standard to ease the process for ISPs to purchase services from Altnets, particularly in regions where Altnets have deployed fibre […]

Virgin Media O2 has launched the third chapter of its To ‘Better and Beyond’ campaign – Walrus Whizzer – an integrated campaign from VCCP which seeks to highlight the freedom that better broadband brings. Set to the soundtrack of Billy Ocean’s Suddenly, the 60” hero campaign film emulates the feeling experienced when using Virgin Media […]

CityFibre, the UK’s independent full fibre platform, has  announced a long-term partnership with Sky, one of the biggest broadband providers in the UK. The new agreement will see Sky offering its broadband to people on CityFibre’s nationwide full fibre network. Sky’s Full Fibre Broadband is expected to be available on CityFibre’s full fibre network from […]