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EE, Virgin Media fined for overcharging customers

UK comms regulator Ofcom has fined telcos EE £6.3 million (€7.1m) and Virgin Media £7 million for overcharging phone and broadband customers who wished to leave their contracts early. The…

Taiwan’s KBro, Saudi Arabia’s ITC climb Netflix ISP index

Netfix has released October data from its ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Noteworthy gains this month came…

Study: UK broadband loyalty costs customers

Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according analysis from…

Ofcom: Virgin Media tops pay-TV complaints

Ofcom: Virgin Media tops pay-TV complaints

Ofcom has published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services. Overall, complaints about broadband, landline, mobile and pay-TV…

Spain: Movistar best broadband; Vodafone most complaints

Movistar is the best broadband supplier in Spain with Orange lagging behind, and Vodafone drawing the most complaints. These are the main conclusions of a report from the Asociación de…

Survey: Virgin Media customers largest complainers

Survey: Virgin Media customers largest complainers

Research from consumer body Which? into the UK’s biggest broadband providers has found that Virgin Media customers were the most likely to have experienced a problem with their broadband service…

Analyst: Vast superfast broadband price differences

The provision of superfast broadband has increased by 25 per cent across OECD member states, according to the Teligen division of consultancy firm Strategy Analytics. Within a year, the number…

Sky Italia plans telecom service

Sky Italia plans telecom service

Italian pay-TV operator Sky Italia is planning to expand its activities into the telecommunications sector. Details of the transformation of the business – planned for spring 2019 – are contained…

Survey: 69% network operators report growth

Respondents to the Broadband World Forum Survey are optimistic despite an industry undergoing rapid change. Some 69 per cent reported positive growth with 19 per cent reporting business had “rocketed”…

Broadpeak, Inca, Espial IP video delivery for HBC

Broadpeak and Inca Networks, a specialist in intelligent video delivery, have partnered to provide Minnesota-based ISP Hiawatha Broadband Communications (HBC) with a reliable and scalable IP video delivery solution. The…

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