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OneWeb, Gogo IFC partnership

OneWeb, the global space-based communications company, has agreed a long-term distribution partnership agreement with Gogo Business Aviation, whereby the inflight connectivity solutions provider will market and sell OneWeb’s high-speed, low latency inflight broadband services to business aviation users globally. The agreement, OneWeb’s first announced Distribution Partner for the business aviation market, was signed at the […]

May 24, 2022

Ofcom warns SPs on poor customer service

Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]

May 18, 2022By Colin Mann

Liberty Global “stable” in Q1

Liberty Global, the multinational telco, has published its Q1 2022 financial results. CEO Mike Fries stated: “First, our thoughts go out to all those impacted by the war in Ukraine. I’m very proud of our operations and employees across Liberty Global for their devoted efforts to support those in need. While we all hope for […]

May 11, 2022

Ofcom: Customers receiving better broadband speeds info

UK broadband customers are being given better information about how fast their new service will be, before they sign a contract, according to a report from comms regulator Ofcom. Under Ofcom’s Broadband Speeds Code of Practice, providers must be upfront with customers about what speeds to expect during peak times, and give them a minimum […]

May 11, 2022By Colin Mann

Ofcom: End-of-contract notifications driving better customer deals

More people are taking out new contracts and securing better deals with their broadband provider after being reminded their contract is up, according to new Ofcom research. In February 2020, Ofcom introduced rules requiring phone, broadband and pay-TV providers to warn customers when their current contract is ending, and what they could save by signing […]

May 6, 2022By Colin Mann

Plume, Sagemcom support Deutsche Glasfaser router launch

German fibre service provider Deutsche Glasfaser is collaborating with personalised smart services specialist Plume to introduce what is claimed to be the country’s first fully cloud-optimised WiFi 6E fibre router. The product solution combines Plume’s Consumer Experience Management Platform and HomePass Smart Home Services suite, which is already available to Deutsche Glasfaser’s subscribers, leverages the […]

May 5, 2022By Colin Mann

Europe’s telcos call for big tech network cost contribution

Currently, tech giants do not contribute a fair share to the deployment of telecom networks, while generating network-related costs of tens of billion euros, notes telecoms trade body ETNO, who suggests this weakens Europe’s capacity to swiftly achieve connectivity targets. According to a report, Europe’s internet ecosystem: socio-economic benefits of a fairer balance between tech […]

May 3, 2022By Colin Mann

Data: Call of Duty sets record broadband spike

Virgin Media O2 has seen its biggest gaming traffic spike on record, following the release of Call of Duty: Warzone Season 3 and Modern Warfare updates on April 27th. During the evening peak period between 8-10pm, traffic was up 11.9 per cent on average and up 23.8 per cent on the previous week, as gamers […]

April 29, 2022

Ofcom: Virgin tops pay-TV complaints; Sky fewest

Ofcom has published the latest league tables reflecting complaints it receives about the UK’s major home phone, broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between October and December last year.Complaints figures overall decreased slightly over this period and remain at all-time low levels. Nearly all providers […]

April 27, 2022

21 countries top Netflix Speed Index for March

Five ISP services in Asia posted increases in the month of March on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best primetime Netflix streaming experience. VNPT in Vietnam jumped 0.2 Megabits per second (Mbps) to 3.4 Mbps. After dipping by 0.2 Mbps last month, Japan’s VECTANT increased by […]

April 13, 2022