Research published by Ofcom reveals which UK telecoms providers are setting the industry standard for good customer service. The annual customer service report looks at how each of the major telcos providers performed last year on measures including customer complaints received, value for money and overall customer satisfaction. The data is based on how companies […]
BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle has been revealed as a key location in the company’s future plans. The office will undergo a major refurbishment to modernise it and create a new workplace for hundreds of colleagues. The five-year programme will improve and consolidate BT’s footprint of more than […]
UK comms regulator Ofcom has confirmed plans to auction spectrum to help improve mobile broadband and support the rollout of 5G, with bidding set to start in January 2021. According to Ofcom, the auction will increase the total amount of spectrum available for mobile in the UK by nearly a fifth (18 per cent) – bringing […]
BT has reported Q1 revenue of £5.24 billion (€5.8bn), down 7 per cent primarily due to the impact of Covid-19, including reduced BT Sport revenue and a reduction in business activity in its enterprise units. Adjusted EBITDA was £1.81 billion, down 7 per cent, driven by the fall in revenue and continued investment in customer […]
Global spending on broadband access equipment and CPE is expected to drop 7 per cent in 2020, dipping to $11.4 billion, before increasing 5 per cent in 2021 according to market research firm Dell’Oro Group. Their forecast from January 2020 anticipated a 5 per cent decline in total revenue in 2020. Dell’Oro Group has, however, […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]
BT is working with the Worcestershire 5G Testbed (W5G) as its lead technology partner to accelerate its vision of smart manufacturing delivered through the UK’s first live 5G factory installation. Building on its role in the development of the W5G Testbed over the last two years, BT is providing its expertise across 5G Private Networks, […]
BT has revealed its initial assessment of the financial impact of the ban on Huawei kit in the 5G network. BT currently estimates that full compliance with these revised proposals would require additional activity, both in removing and replacing Huawei equipment from BT’s existing mobile network, and in excluding Huawei from the 5G network that […]
BT and Vodafone have told an MPs committee they want at least five years to remove Huawei from 4G and 5G nets, or there will be blackouts. The government is expected to announce new curbs on the use of the Chinese firm’s kit within the next two weeks. Huawei is urging them to take their […]
BT and Sky have agreed a new multi-year partnership that broadens their commercial relationship. Sky Media, the advertising sales arm of Sky, will now sell advertisements and sponsorship across all BT Sport channels in the UK. Following a competitive tender process, BT Sport have awarded their advertising sales contract to Sky Media, who will replace […]