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Ofcom: BT pay-TV draws most complaints; Vodafone for broadband

Ofcom has published the latest league tables on the complaints it receives about the UK’s major broadband, mobile and pay-TV firms. The quarterly report reveals the number of complaints made to Ofcom between January and March this year – capturing data from the first two weeks of the Covid-19 lockdown. All providers with a stable […]

September 4, 2020

EE launches The Full Works Plan for iPhone

EE has launched The Full Works Plan for iPhone, providing the best of Apple and EE exclusively in one plan. The new plan allows EE customers in the UK to receive inclusive access to Apple Music, Apple TV+ and Apple Arcade for the duration of their plan, as well as unlimited mobile data and the […]

September 2, 2020

Nevion involved in 5G-VINNI Project with BT & Telenor

Nevion, a provider of virtualized media production solutions, announced today that it is involved in the External Stakeholder Board (ESB) of the EU-funded 5G-VINNI (“5G Verticals INNovation Infrastructure”) initiative headed by Norwegian telecom service provider Telenor. Working together with project member British Telecom (BT), the UK-based telecom service provider, Nevion is helping evaluate the performance […]

September 1, 2020

BT TV launches Unlimited Substitutions campaign

BT is kicking off its 2020/21 season launch campaign with a host of notable football names featuring in its television advert, which it says showcases “the breadth of content and flexibility available to customers on BT TV”. BT TV is the only place where fans will be able to switch seamlessly between BT Sport, Sky […]

August 30, 2020

Ofcom: Plusnet provides most satisfying broadband

Research published by Ofcom reveals which UK telecoms providers are setting the industry standard for good customer service. The annual customer service report looks at how each of the major telcos providers performed last year on measures including customer complaints received, value for money and overall customer satisfaction. The data is based on how companies […]

August 21, 2020

BT confirms Newcastle as key location

BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle has been revealed as a key location in the company’s future plans.  The office will undergo a major refurbishment to modernise it and create a new workplace for hundreds of colleagues. The five-year programme will improve and consolidate BT’s footprint of more than […]

August 6, 2020

Ofcom confirms 5G spectrum auction plans

UK comms regulator Ofcom has confirmed plans to auction spectrum to help improve mobile broadband and support the rollout of 5G, with bidding set to start in January 2021. According to Ofcom, the auction will increase the total amount of spectrum available for mobile in the UK by nearly a fifth (18 per cent) – bringing […]

August 4, 2020By Colin Mann

BT Q1 down 7% on Covid impact

BT has reported Q1 revenue of £5.24 billion (€5.8bn), down 7 per cent primarily due to the impact of Covid-19, including reduced BT Sport revenue and a reduction in business activity in its enterprise units. Adjusted EBITDA was £1.81 billion, down 7 per cent, driven by the fall in revenue and continued investment in customer […]

July 31, 2020

Forecast: Broadband access equipment spend to drop 7% in 2020

Global spending on broadband access equipment and CPE is expected to drop 7 per cent in 2020, dipping to $11.4 billion, before increasing 5 per cent in 2021 according to market research firm Dell’Oro Group. Their forecast from January 2020 anticipated a 5 per cent decline in total revenue in 2020. Dell’Oro Group has, however, […]

July 29, 2020

Ofcom boost for broadband customers

Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]

July 28, 2020