From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. Now, research from Gamma Communication suggests that voice calls should be a priority for businesses despite the increasing number of digital communication options. According to the research, well over a third of […]

In the globalised landscape of today’s digital age, the demand for multilingual accessibility has become more critical than ever. As businesses and content creators strive to reach diverse audiences worldwide, the challenge of language barriers looms large. Converting mp3 to text on TV enhances accessibility and engagement. By providing textual representations of spoken content, it […]

Findings from telecoms technical customer support specialist Subtonomy provide key insights into the online habits and customer support expectations of South Africans, suggesting that they are adopting similar behaviours to those seen in mature Western European markets. The global wave of increased digitalisation hasn’t bypassed Southern Africa. As Internet access has grown, and smartphone penetration […]