Ofcom has published the latest figures for complaints the regulator has received about the UK’s major broadband, pay-TV providers, mobile and landline covering the period between October and December 2022. The data shows: Shell Energy continued to be the most complained-about broadband and landline provider, attracting more complaints about its service than in the previous […]

UK comms regulator Ofcom is urging telecoms firms to do more to support their customers through the cost-of-living crisis, as new research reveals record numbers of households are struggling to afford their communications services. Ofcom’s annual affordability study finds that nearly a third (29 per cent) of customers – around 8 million households – are […]