Which?, the UK consumer organisation, has called on regulator Ofcom to look into “egregious” pricing tactics by Virgin Media and its “woeful” customer service. Which? argues that Virgin Media could be breaking the law and has given itself “sweeping powers” to hike broadband fees by unlimited sums whenever it wants. The consumer organisation says that […]
Over half of UK broadband customers have experienced problems with their connection in the past year, according to findings from consumer champion Which?, who is calling on providers inflicting above-inflation price hikes to improve their service. Which?’s latest broadband satisfaction survey of nearly 4,000 broadband customers found over half (53 per cent) have experienced connection […]
More than half of low-income UK households are in the dark about bargain broadband deals that could save them around £200 (€226) a year, with just 5 per cent of eligible households signed up to a discounted package, according to research from comms regulator Ofcom. These special offers, known as social tariffs, are available to […]
Which? has found that TalkTalk is currently the worst internet service provider (ISP) in Britain. The competition for worst service provider seemed to be among the biggest companies. TalkTalk customers gave it the lowest possible ratings for technical support, customer service and broadband speed. Many people are under the illusion that TalkTalk has its own […]
As many UK mobile, TV and broadband firms prepare to hike monthly bills by up to 18 per cent this spring, new research from consumer champion Which? finds that customers could save over £250 (€284) a year by switching providers. Which asked more than 5,000 customers who had their contract end on either their mobile, […]
A home filled with smart devices could be exposed to more than 12,000 hacking or unknown scanning attacks from across the world in a single week, an investigation by UK consumer champion Which? has found. UK households now have more than 10 different connected devices on average, from televisions to thermostats. While these products can […]