Amdocs, a provider of customer experience systems, has announced that DirecTV has deployed Amdocs Mediation software to support its growing number of partnerships with service providers that bundle DirecTV video services into their offerings. The announcement was made at Amdocs’ 2011 Global InTouch Business Forum, Amdocs’ annual customer and partner event taking place this week.
Amdocs Mediation software allows DirecTV to capture more revenue from reseller agreements, and give consumers the choice to receive DirecTV products via a larger number of channels and bundles spanning wireline, wireless and Internet services.
Amdocs Mediation analyzes the service data from both DirecTV and partner systems, expanding DirecTV’s auditing and error-handling capabilities for large volumes of data. As a result, DirecTV is improving revenue assurance and enhancing the customer experience by automatically identifying and triggering discounts for eligible partners.
US-based DirecTV is the largest satellite pay television service provider in the world, with more than 19 million customers in the United States and 9 million customers in Latin America. Amdocs’ billing and customer management systems have been supporting DirecTV since 1994 and have played an integral part in DirecTV receiving the highest scores in the American Customer Satisfaction Index survey among satellite and cable subscribers for the past 10 years.