Advanced Television

Ofcom: BT pay-TV complaints rise

July 8, 2016

The most complained-about pay TV provider between January and March of this year was BT with 20 complaints per 100,000 customers compared to 15 in the previous quarter according to an Ofcom report.

Complaints about TalkTalk fell from 14 to nine, while complaints about Virgin Media increased slightly and was the same as the industry average of four.

Sky was once again the least complained-about pay TV provider, with just one complaint per 100,000 customers.

Ofcom said the overall volume of telecoms and pay TV complaints remained stable between the last three month of 2015 and the first three of 2016, while there was a “slight decline” in the number of pay-monthly mobile complaints.

Broadband providers

The Ofcom data shows that EE remains the UK’s most complained-about ISP.

The communications watchdog received 34 complaints about EE per 100,000 customers between January and March 2016, making it the most complained about broadband provider in the last 3 consecutive quarters.

Complaints about BT were at 31 per 100,000 customers, slightly up from 28 in the previous quarter. TalkTalk’s level of complaints fell from 31 to 30 and Plusnet’s dropped from 32 to 27, but both companies were still well above the industry average of 19.

Virgin Media (eight complaints per 100,000 customers) and Sky (six) continued to be the least complained-about broadband companies.

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