Agama Technologies, the specialist in video service quality and customer experience, has announced that POST Luxembourg has selected Agama’s Client Device Monitoring (CDM) and OTT Analyzer solution to expand its STB and OTT analytics capabilities for its IPTV services to maximize client experience.
POST Luxembourg, the largest provider of telecom services in Luxembourg, chose Agama’s solution, offering enhanced real-time deep analysis on the head-end side before IPTV streaming goes into the network and origin service. Furthermore, Agama’s CDM will enable POST Luxembourg to get valuable information on service quality and device health.
The Agama OTT Head-End Analyzer provides real-time insights into the ABR stream integrity and encoding quality. The CDM solution provides detailed high-resolution, real-time information on video service quality and viewer experience. It also provides customer data specially designed for use in customer care applications.
“Agama will provide us with a better view into our IPTV quality of experience. With this solution, we will be able to monitor our streams end to end, from the head-end up to the Set-Top Box. This will allow us to identify potential issues faster and more accurately. These precise metrics will help us recognize trends in the services we deliver, to make sure that our quality is continuously improving“, says Georges Klosen, Head of the “Telecom Applications & ICT” department at POST Luxembourg.
“Our CDM solution and OTT Head-End Analyzer will greatly change the way POST Luxembourg monitors and analyzes its network, especially in the head-end where deep, real-time insights are critical,” says Mikael Dahlgren, CEO at Agama Technologies. “We look forward to starting our partnership and contributing to the success of its service while helping to provide a truly great customer experience.”
The Agama Client Device Monitoring and Analytics solution has proven scalability across millions of devices. Supporting all modern delivery technologies, the Agama solution can be used in OTT, IPTV, cable and hybrid deployments. Agama’s dashboards, alarming, correlation and analytics applications help operations and development teams to efficiently operate and improve their video services. Analyzer OTT H-E provides head-end teams with real-time insights into all parts of the service: from input stream integrity to encoding quality and ad-insert validation. It offers full-stack analysis capabilities and support across SDI, linear IP, and adaptive bitrate services.
With unique analytics, visualisation and integration capabilities, Agama enables video service providers to implement a data-driven way of working across departments and workflows. The Agama solution empowers operations, product management, marketing and customer-facing teams with awareness and insights that drive customer satisfaction, lower operational costs and increase agility.