Agama Technologies (Agama), a provider of real-time observability and analytics solutions for video service quality and customer experience, has announced that ocilion, Austria (ocilion) has selected Agama’s Head-End assurance and analytics solution, to ensure the delivery of an outstanding streaming experience to its customers.

ocilion is an IPTV solution provider that offers individual complete IPTV solutions for network operators and the in-house area for media houses, offices, and other building projects in German-speaking Europe. With Agama Head-End Analyzers implemented in three different locations, the Agama solution allows ocilion to proactively observe the quality of the streams in its content acquisition points. Running on top of the Agama Enterprise Platform, the Head-End Analyzer provides real-time insights on video service quality and viewer experience in all parts of the delivery network.

Agama’s solution offers deep content inspection for channels and streams while providing troubleshooting and root-cause analysis which enable the detection of potential issues faster and more accurately. This allows ocilion to smoothly solve issues in the service delivery before any disruption is experienced by the viewers.

“With the established and professional Agama solution we are able to secure an even better content quality for our customers and the end users. By receiving instant live details and alerting of our channels and signals we will improve our platform and the overall service for our clients”, says Hans Kühberger, CEO at ocilion.

“It’s a great pleasure to have been chosen as a quality assurance partner by ocilion in its continuous strive to reach even higher performance and reliability of its excellent service”, says Mikael Dahlgren, CEO at Agama Technologies. “We are looking forward to strengthening our collaboration, and to contribute to its successful service delivery and a first-class customer experience”, adds Mikael.

The Agama Observability and Analytics Solution provides full transparency of video service distribution from the head-end to the viewing devices. One important element of Agama’s solution delivered to ocilion is the head-end probes, which provide real-time insights into all three locations of the service, so that head-end staff can verify the quality and availability of incoming streams, assure the correctness of video processing steps and the correct hand-off to distribution.