A study of major European broadcasters, pay-TV operators, telcos and OTT service providers by pay-TV subscription, billing and customer relationship management (CRM) specialist Paywizard reveals that all rank customer experience as a top strategic priority but the vast majority are failing to make effective use of subscriber data and analytics to engage consumers. In-depth interviews […]
Research from Parks Associates finds that the top three OTT video services – Amazon Prime Video, Hulu, and Netflix – maintain significant market share, with 91 per cent of OTT subscribers getting at least one of these services. “Many new services, including online pay-TV and premium channels, have entered the OTT space in past year, […]
When World Wrestling Entertainment launched its WWE Network in 2014, the SVoD service only featured around 1,500 hours of on-demand content. Today, its library has over 10,000 hours of content, increasing 6x in size since launch, according to a report by Streaming Observer. The WWE Network began by streaming PPV events to subscribers for no […]
A consumer survey from analyst firm Juniper Research has found that increased churn rates are being faced by video streaming services such as Amazon Prime (-2.9 per cent) and HBO Now (-19.2 per cent) in key markets such as the UK and the US. Contrastingly, Netflix outperformed its rivals; showing positive adoption rates in both […]
The worldwide smart home devices market is expected to grow 31 per cent year over year in 2018 to 643.9 million shipments, according to the International Data Corporation (IDC) Worldwide Quarterly Smart Home Device Tracker. The entire smart home market, comprised of smart speakers, video entertainment products, connected lighting, smart thermostats, and home monitoring/security products, […]
There was a quarterly rise of 2.69 million subscribers to the television services in the informitv Multiscreen Index in the second quarter of 2018, an increase of 0.6 per cent, the second smallest seen so far. Some 51 of the 100 services reported net subscriber gains. In the Americas there was an increase of just 0.18 […]
Global pay-TV and SVoD subscriptions will reach 1.877 billion by 2023 according to the TV Forecasts report from analyst firm Digital TV Research. This total is up by 505 million (37 per cent) from 1.372 billion at end-2017. SVoD subscriptions will more than double between 2017 and 2023, but traditional pay-TV will only add 94 […]
The Indian smart home devices market continues to show an impressive growth on the back of evolving technology consumption habits amongst the consumers and variety of affordable data connectivity options available in India. As per IDC’s Worldwide Quarterly Smart Home Device Tracker, Indian smart home devices market which consists of connected lights, smart speakers, connected […]
Over a third of the Dutch households that are triple play customers at Ziggo (35 per cent) and KPN (34 per cent) spent more than €70 per month on their package in the second quarter, according to Telecompaper’s Triple Play Insights 2018 Q2 report. Ziggo was the most dominant presence on the premium triple play […]
People in Western Europe have a clear preference for TV as a source of news. And while the use of online and radio outlets for news is also widespread, print news consumption trails far behind the other formats, according to a Pew Research Center survey of eight countries conducted in late 2017. Across the countries […]