As options for streaming services increase, so do customer expectations of those services, according to the J.D. Power 2021 U.S. Residential Television Service Provider Satisfaction Study. Streaming services provide cost-effective, personalised and convenient content, which effectively compete against traditional TV providers. Additionally, the study finds that satisfaction with cost of service among residential television customers […]

AT&T is due to officially reveal its financials on July 22nd, but it is already apparent that subscriber numbers are not good. AT&T, in an SEC filing, stated that its subscriber count for the combined DirecTV, AT&T TV and AT&T U-verse divisions totalled 15.412 million, which is a drop of 2.3 million year-on-year or 13 […]

Findings from analyst firm Leichtman Research Group indicate that the largest pay-TV providers in the US – representing about 95 per cent of the market – lost about 5,120,000 net video subscribers in 2020, compared to a pro forma net loss of about 4,795,000 in 2019. The top pay-TV providers now account for about 81.3 […]