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Amdocs, a provider of customer experience solutions, today announced that Biznet, Indonesia’s leading fiber-optic operator and provider of Internet and Cable TV services and a new Amdocs customer, has selected Amdocs to provide a comprehensive customer care and billing solution in support of its growth plans and to deliver a premier customer service.
“In order to support our ambitious growth plans, we needed a solution that was rich in functionality, and could accommodate rapid customer growth and roll out of new services with innovative promotions and campaigns, while delivering a premier customer experience,” said Adi Kusma, Biznet’s President Director. “With their impressive delivery track record and pre-integrated customer care and billing solution, Amdocs will be helping us meet our objective of becoming the country’s leading provider of networking solutions and multimedia through our commitment to world-class innovation, infrastructure and customer service.”
“Service providers today are looking to capture the world of digital immediacy and quickly offer new types of services to new types of customers,” said Chris Williams, head of global marketing at Amdocs. “The Amdocs solution includes rules-driven service and pricing and promotion business policies that speed up the order and service delivery process. As a result Biznet will be able to establish the agility to introduce new promotions within only hours and meet evolving customer experience expectations.”