TeamViewer, an expert in desktop sharing and online collaboration software has announced a strategic partnership with TP Vision the developer and manufacturer of Philips branded televisions. The partnership will see TeamViewer tap into the smart TV domain whilst Philips will l increase its brand image and customer loyalty accordingly – strengthening the company’s position in an extremely competitive market.
“We find that many issues with smart TVs stem from faulty system settings. Yet many users may blame these errors on the brand and then stay away from it all together,” said David Kou, General Manager at TP Vision. “This is no longer a vital threat to us. Because these cases can now be handled and resolved remotely within minutes. This will significantly promote our brand image, and help us strengthen customer loyalty. But there is an even more tangible effect: these minor support cases incur immense expenses for shipping and handling, which is now no longer necessary.”