Jio harnesses Plume’s cloud platform
October 25, 2023
Reliance Jio Infocomm, the Indian telecom network, have announced a partnership with consumer experience pioneer Plume to provide smart home and small business services to its subscribers across India. This partnership will deliver solutions through Plume’s cloud platform to approximately 200 million premises in India.
With this new partnership, Jio will deploy HomePass and WorkPass consumer services enabled by Plume’s AI-powered and cloud-based platform, including whole-home adaptive WiFi, connected device and application performance optimisation, cyberthreat protection for connected devices, advanced parental controls, WiFi motion sensing, and more. Access to Plume’s Haystack Support and Operations Suite will enable Jio’s customer support and operations teams to identify, analyse, and act faster on performance-related issues, find and isolate the location of network faults, and monitor the overall customer experience.
“As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said Mathew Oommen, President of Reliance Jio. “With scalable and leading-edge platforms from partners like Plume, Jio will continue to strengthen and enhance our connected home service offers and experience.”
“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” added Adrian Fitzgerald, Chief Revenue Officer of Plume. “We are thrilled to help Jio deliver unique and highly personalised in-home digital experiences to its customers across India and support the company in the next chapter of its growth journey.”