Netfix has released October data from its ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Noteworthy gains this month came from KBro in Taiwan, reaching 3.47 Megabits per second (Mbps) average for October (up from 2.93 Mbps the month prior and rising 5 spots in […]
Broadband customers are enduring terrible customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according analysis from consumer champion Which?, who found that most customers have been with their broadband provider at least three years, which may mean their introductory deal has […]
Ofcom has published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services. Overall, complaints about broadband, landline, mobile and pay-TV services have declined since the last quarter, and are at their lowest levels since it started collecting this data in 2010. The report reveals the […]
Movistar is the best broadband supplier in Spain with Orange lagging behind, and Vodafone drawing the most complaints. These are the main conclusions of a report from the Asociación de Internautas (Internet users Association) that has evaluated the quality of the broadband networks and the convergent services given by the operators. Movistar has a 7.01 […]
Research from consumer body Which? into the UK’s biggest broadband providers has found that Virgin Media customers were the most likely to have experienced a problem with their broadband service over the last 12 months, with issues affecting seven in 10 people. The latest results of its broadband survey of more than 7,000 customers found […]
The provision of superfast broadband has increased by 25 per cent across OECD member states, according to the Teligen division of consultancy firm Strategy Analytics. Within a year, the number of providers offering the highest speed plans has increased from 49 in 24 countries to 62 in 28 countries. As superfast broadband becomes more prevalent, […]
Italian pay-TV operator Sky Italia is planning to expand its activities into the telecommunications sector. Details of the transformation of the business – planned for spring 2019 – are contained in a confidential report, details of which have been leaked by local daily Il Fatto Quotidiano. The idea is to offer Sky-branded fixed and mobile […]
Respondents to the Broadband World Forum Survey are optimistic despite an industry undergoing rapid change. Some 69 per cent reported positive growth with 19 per cent reporting business had “rocketed” over the past 12 months. While market competition has propelled investment in gigabit broadband, trials leading to roll out of 5G services, fixed mobile convergence […]
Broadpeak and Inca Networks, a specialist in intelligent video delivery, have partnered to provide Minnesota-based ISP Hiawatha Broadband Communications (HBC) with a reliable and scalable IP video delivery solution. The subscriber management and user experiences are powered by Espial’s Elevate Cloud IPTV platform, which is a TV-as-a-service solution that enables HBC to offer IPTV and […]
A survey commissioned by BriteBill, a provider of billing and communications software for utilities, communications and media providers, has revealed that although service providers are moving at record pace to innovate, a significant engagement channel – the bill – is often overlooked in their digital transformation strategies. Predictably competition is a major driver for this […]