After two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to new data from the American Customer Satisfaction Index (ACSI). The new ACSI results for the telecommunications sector, which includes subscription television service, Internet Service Providers, fixed-line telephone service, wireless telephone service and cell phone manufacturers, show a 1.9-per cent […]

Video and broadband technology specialist Teleste is to supply the latest DOCSIS 3.1 network technology-based network cable network products in addition to its network service expertise to cable operator and pay-TV provider DNA’s network upgrade project in Southern Finland. The upgrade embraces nearly 1,500 network sites. “We want to offer our clients an excellent customer […]

TV service providers and Internet Service Providers received the lowest overall customer experience scores, according to the 2016 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 US consumers. Of the 20 industries covered in the 2016 Temkin Experience Ratings, TV service and ISPs tied with healthcare providers for the […]

According to the Leichtman Research Group, the seventeen largest cable and telephone providers in the US – representing about 95 per cent of the market – acquired nearly 1.1 million net additional high-speed Internet subscribers in Q1 2016. These top broadband providers now account for over 91.5 million subscribers — with top cable companies having […]

Following the initial findings of UK regulator Ofcom’s Digital Communications Review in February an industry coalition of Sky, TalkTalk, Vodafone, INCA (Independent Networks Cooperative Association) and the FCS (Federation of Communication Services) has written an open letter to Sharon White, Chief Executive of Ofcom setting out a ’10 Point Plan for a Better Openreach’ to […]

Virgin Media is on track to connect half a million UK homes access to its broadband network this year as part of the company’s Project Lightning rollout. The announcement comes as Virgin said it has experienced “record customer growth” in the UK in the first quarter of 2016, adding 55,000 customers. Virgin’s £3 billion Project […]

Netflix has released April data for its ISP Speed Index, a monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience. This month, Netflix included nine countries in Asia to the index as the company start adding countries where we launched service earlier this year. Those countries include: Hong Kong, […]

From October, broadband providers in the UK must make sure adverts for their products are very clear about costs and contract lengths, the Advertising Standards Authority (ASA) has ruled. ASA research suggests many people find it difficult to make sense of current adverts. More than 80 per cent were unable to calculate the total cost […]

Incognito Software Systems, a global provider of solutions for communication service providers, has released its 2016 Incognito Broadband Consumer Quality of Experience (QoE) Survey, which explores subscribers’ level of satisfaction with their broadband service provider. Although the survey finds that only 34 per cent of subscribers are likely to recommend their provider, the results suggest […]

Orange Spain has reversed 27-months of declining revenues and has significantly increased its subscribers. In the first quarter of the year, the company managed gained 1.8 per cent in revenues to €1.189 billion. By comparison, in the last quarter of 2015, Orange had a 0.7 per cent decline in revenues and a fall of 1.7 […]